Refilling your Sofa Cushions? A Guide!

There can be many reasons for refilling your sofa cushions, whether it’s to restore the shape and structure, or simply to replace worn down material over time. The type of stuffing you use depends on what’s already being used inside the cushion, though you can swap it out if needs be. Here at The Cushion Guys, our experienced team has put together this guide to help you refill your sofa cushions.

Types of Sofa Cushion Stuffing

Before you start the refilling process, it’s essential to understand the kinds of stuffing available on the market for your sofa cushions. Whether you’re looking to keep your current filling the same or switch it up with more modern material, this list is what you need to decide on the best sofa cushion filling for you!

Hollow Fibre

Getting its name from the open threads used to create the fibre, this sofa cushion filling is light and airy, meaning your sofa cushions will be softer and springier than other options available. Air can move freely through the hollow fibre, making the material warm and breathable. This filling is famous for various types of bedding, such as duvets and sleeping bags, but works great as a sofa cushion filler.

Polyester

A synthetic blend that is commonly used in sofa cushions, polyester is a budget-friendly filling option for various reasons. It’s cheap to buy, and you won’t require a large amount to fill your sofa cushions if they contain polyester. This material comes in various blends, and you can find the perfect blend for you, though many sofa cushion manufacturers won’t state the specific blend they use.

Down/Feathers

Perhaps the most comfortable sofa cushion filling available, down is typically used to fill pillows to provide a blissful night’s sleep. Still, it can be used on your sofa cushions to provide a quiet place to sit. However, down isn’t the cheapest option on this list, and as comfortable as it may be, there isn’t a lot of spinal support offered, which can lead to poor posture and back pain later down the line.

Foam

There are a couple of different options to choose from when it comes to looking into a foam filling for your sofa cushions, including:

High-Density Polyurethane is highly resilient and designed to last for a long time while providing a firm yet comfortable place to sit when used inside sofa cushions.

Memory Foam offers great orthopaedic support when used in your sofa cushions as the material is both dense and elastic. However, the material isn’t waterproof, something to keep in mind if you have kids or pets.

How to Refill Your Sofa Cushions

So you’ve chosen your sofa filling; now it’s time to refill your sofa cushions. Depending on the sofa cushions you have, this can be a relatively straightforward process, and our team at The Cushion Guys is here to help. With our expert step-by-step guide, even the saggiest sofa cushions will look good as new.

Step 1: Remove your sofa cushions from the sofa if you can. Don’t worry if your sofa cushions are attached to the sofa; these following steps can still be completed.

Step 2: Find the zip to open the cushion cover so that you can remove the existing filling. The filling in the cushion will vary depending on the age and type of sofa you have.

Step 3: If you have a solid filling like foam, you can run a vacuum cleaner nozzle over the cushions to remove lint or deteriorating foam that can cause bunching. If you have a loose filling like down or polyester, skip this step but check for any discolouration or mould and remove it before you refill the cushion.

Step 4: For solid foam filling, apply a sticky adhesive to the existing material and carefully wrap the new foam around the current cushion to pad it out, making sure you can still get it into the cushion cover as you go. For the loose filling, refill the cushion by pushing handfuls of material into the cushion. For a firmer cushion, push the padding down while refilling.

Step 5: Once you’re happy with the density of your cushion, go ahead and replace the cover and put it back on the sofa. Just like that, your sofa cushion is good as new and ready for daily use!

Still Unsure? The Cushion Guys can Help!

If you’re still unsure or not feeling confident about refilling your sofa cushions, our experienced team at The Cushion Guys can help! Whether you’re struggling with the material or unsure where to start, we are on hand to offer the best advice and guidance to help you refile your sofa cushions.

We are just a phone call away, so please do not hesitate to contact us today! We look forward to hearing from you!

Google Rating

4.9

lauren blandamer

18:51 18 Dec 20

Highly Recommended! Fantastic quality product and really thorough customer service. We ordered a large window seat covered cushion. Jonathan was extremely helpful in advising on the right product for our room including recommending suitable fabrics as we have children and a dog and wanted something that would last and be easy to clean. He explained clearly how to measure the space to ensure the cushion fitted perfectly and talked us through all the options. The cushion arrived within the agreed timescale , fits perfectly and is extremely well made. It has exceeded all expectations. It was great value for money and we would definitely use the cushion guys again.

rosemary harrison

20:46 05 Nov 20

Absolutely Brilliant ! My rather large sofa cushions were past their best so I " googled " the makers name and found this company .From initial inquiry to delivery of my cushions they were excellent. I was given advice on the size etc which was really helpful.Communication brilliant and delivery excellent .I was notified 6 times re delivery date ! High quality cushions at reasonable cost . From initial inquiry to receiving my cushions this was a faultless transaction.I would highly recommend them .Thank you !

Diana Borwick

08:37 26 Aug 20

Very helpful in talking me through the alternatives for new cushions. I have a sofa that had old leaking feather cushions that needed to be replaced. The measuring of what effectively were custom made seat cushions was easy, and explained so that I would get the best fit for my covers. The quote for the cushions was very competitive and a very affordable price Delivery was within the quoted time and fully tracked so that I knew when to expect my purchase. I am very happy with my choice and excellent service from this company. I would not hesitate to recommend this company, I now have a "new" sofa and will definitely use this company in the future.

Jane prince

14:34 01 Sep 20

I have just replaced the cushion pads on a 30 year old chesterfield sofa. It’s like it was when it was new now thanks to The Cushion Guys. We did a lot of looking around for excellent quality replacement pads. We were very taken with the new technology this company embraces, making the cushion pads so comfortable. I am very happy to recommend this company. The customer service is second to none, many thanks to The Cushion Guys

Kendal Morris

21:27 29 Jul 20

Brilliant service and great product. I ordered a large bespoke feather cushion to go on top of a large footstool. The cushion I received today was excellent quality looks beautiful and the service has been great even through a difficult time. I would definitely use this service again and would recommend this company to anyone looking for great quality bespoke cushions.

Anita Collins

21:24 03 Feb 21

I needed really good quality cushion replacements for my Laura Ashley sofa and I found the Cushion guys online as a supplier for the brand I needed. Right from the get go, their communication was second to none. Jonathan was so helpful with every single question I had, and there were many ! Then along came Brexit, and customs ..which delayed delivery a little.. Again I could not have wished for better service. Jonathan replied to every call, every email with wicked fast speed and efficient service. Shout out to Vanessa also in their office who was always so lovely and helpful. If you need your sofa or any household cushions replaced, look no further than Cushion guys. They are five star fabulous !

alison urquhart

13:34 23 Feb 21

Really pleasant and helpful. Super quick from order to delivery. Competitive price. Nice to have a call to advise of delivery. All exactly as I wanted. Highly Recommend.

Joanna Kempston

20:24 01 Mar 21

We received our bench and chair cushions last week from Jonathan and we could not be happier. During lockdown I spent weeks researching various companies who specialise in custom made cushions and came across Cushion Guys via Google. By far the best after going into depth before placing our order. The service has certainly been above 5* throughout, the choice of fabrics were broad (Jonathan even posted various samples) and the quality of the material luxurious. Our cushions fit perfectly and the overall quality is so transparent, even meeting way above our high expectations. Certainly worth every penny and value for money considering what you get. We will be using Jonathan again in the future, regardless of the distance - we are in Leeds and they are in Luton. Made absolutely no difference geographically. Thanks again!

Rob H

21:44 19 Mar 21

We cannot praise the company enough for the great personal service we have received. Jonathan has gone out of his way to ensure the furniture suite covers were exactly as required due to our unusual design. Nothing was too much trouble with regular telephone contact. We provided our old covers at Jonathan’s request to use as templates. The new covers arrived earlier than advised and fitted perfectly and were of excellent quality. I thoroughly recommend them we are very happy customers.

Sonja Southall

21:13 23 Mar 21

We ordered two replacement cushions months ago and did not expect to get them before Christmas, but the Cushion Guys really pushed the boat out and we had them well before we thought. They are excellent quality and exactly what we wanted, at a brilliant price too. Thanks Cushion Guys, for excellent customer service, above and beyond. It is not often a company phones to check you are happy after delivery - thank you.

LMK600

14:10 23 Mar 21

After some searching online for replacement cushion covers for our sofa, I was so pleased I came across the Cushion Guys. I will admit that I had reservations about using an online company but Jonathan was extremely quick to reassure me by providing fantastic customer service. He was also a godsend when recommending some fabric companies so that I might source the perfect pattern to compliment our room and the quality of the finished product is outstanding. I would not hesitate to recommend this company to others and they will certainly be my first contact if I am ever looking to purchase cushions in the future!

Flora Neville

15:12 24 Mar 21

Very reasonably priced, super helpful and efficient. I could not have asked for a better service. And my cushions were fairly bespoke. They fit perfectly. These guys really know what they’re doing.

Daniel M

19:46 02 Apr 21

Much like all of the positive reviews you can see for Cushion Guys, I would thoroughly recommend them to anyone in the market for furniture improvements. The cushions on our 5-seater corner sofa were in need of some TLC and I'm so pleased with the result. Jonathan's customer service was impeccable from start to finish. He was friendly, nothing was too much trouble and he was great with communication (both on email and on the phone). He kindly arranged some samples for me to take home, really helpful when you're trying to make an informed decision. The price was very reasonable, and so worth it for the result. Thanks so much to Jonathan and the team, I really appreciate all your hard work.

susan semple

14:37 23 May 21

Can't praise these guys enough. Very professional but friendly and helpful. Would definitely use them again. Thrilled with my bench cushions.. Perfect 👌👌

Louise Westwell

08:58 09 Jun 21

Really well made, top quality cushion pads that have made our sofa and armchair like new! Highly recommend. Great communication from the company too. Thanks so much.

Kester Waters

20:11 01 Jul 21

The service that Cushion Guys and specifically Jonathan provided was excellent. We’d been looking for a while but found other similar companies typically didn’t provide the right service or range and styles we were after. We had complicated requirements due to the shape of the seating, and Jonathan took time to walk us through every step, being sure to capture dimensions in detail whilst also giving recommendations for cushion fillings, styles, shapes and fabrics. The cushions arrived ahead of when we expected them. The stitching and quality is great and the fabric of high quality. Highly recommend to anyone looking for bespoke cushions and covering.

Victoria Fowkes

11:51 04 Aug 21

The cushions are even better than promised. Great quality, well-made, fit area perfectly. I would highly recommend choosing Cushionguys.

Zoe Ewart

08:43 21 Aug 21

I found two beautiful antique pillow cases which were huge and very unusual shapes so finding an insert wasn’t going to be easy UNTIL I found these guys! They are super professional, their pillows fantastically made and delivery was quick so it’s a huge YES from me ! Thank you Cushion Guys! Zoë ( Mon Cabas)

Annette Wood

18:47 09 Sep 21

I recently had replacement seat cushions for our sofas made by these guys. A very smooth operation. Lots of advice on how to take the right measurements, the cushions were made & ready really quickly & delivery was just as speedy. An excellent product giving new life to our sofas! So comfy to sit on, we feel as though we’ve got new sofas! Can thoroughly recommend the service, the product & the very professional people these guys are. Well done Cushion Guys!

Arsalaan Mukadam

12:12 25 Aug 21

I'd highly recommend Jonathan and the team for all your upholstery cushion needs! I ordered a bespoke sized seat cushion for a banquette seat which has just arrived and is absolutely incredible! So comfy, the quality and craftsmanship is amazing and the service/delivery etc was all fab! HIGHLY recommend!

Alex Smurthwaite

20:28 19 Sep 21

Great company with amazing service. Despite delays due to staff being off i was kept in the loop constantly. The cushions are definitely worth the wait. So comfortable and amazing quality!!

Maxwell Idah

17:12 22 Sep 21

Excellent service from Jonathan. I am extremely happy with my window seat cushion, fit perfectly. Top top quality. I would highly recommend Cushion Guys!!

Claudia Ehrbar

15:49 20 Oct 21

Amazing service! Great quality cushions, the measurements are perfect and everything looks exactly like I imagined, and Jonathan was very helpful. Very quick turnaround too! I would recommend Cushion Guys to everyone!!

Priya Chauhan

17:37 03 Nov 21

I have a rather unusual bay window shape in my home and I was looking for a custom cushion to fit in the space. I talked to a few different suppliers but The Cushion Guys really we’re a cut above the rest! Jonathan was really communicative and talked me through the process, he also called me to clarify a few things and when there were some inconsistencies in my measurement they were very communicative. The final product has arrived and it is so much better than I thought it would be. The fabric quality is great and the finishing on the cushion is perfect! I can’t recommend The Cushion Guys enough!

Cornelia Abe-Minale

19:24 01 Dec 21

The Cushion Guys made seat and back cushions and covers for us. We couldn't be happier with the service. The quality of the workmanship is fantastic and we are very happy with the result. Our sofa looks like new. The communication was so easy and we really felt that we were part of the process. I can not recommend them highly enough.

Tim West

20:47 09 Dec 21

Excellent! We ordered replacement cushions for our conservatory furniture. Jonathan was really helpful when deciding what options to go for and the end product is first class. Really well made and incredibly comfortable.

Kim Howard

10:24 28 Nov 21

Highly recommend The Cushion Guys. The workmanship of my cushion pads for my dining seating area was excellent, well made, neat with good quality fabric and fit perfectly into the space. Good communication with Jonathan that made the process of ordering very easy.

Britta Oettel

21:09 16 Dec 21

Very pleased with our new cushions for our kitchen bench. The fabric feels and looks lovely and they fit perfectly. Jonathan was super friendly and has been very helpful with deciding on what to choose. They've turned around our order very quickly and we received them prior to Christmas. It was a very positive experience from start to end.

Cheryl Anne

14:58 10 Dec 21

We have a sofa that is way too deep, making it uncomfortable to sit back and relax. We didn't know what to do other than renew the suite. However, we found Cushion Guys on the internet and spoke to Jonathan for advice. After a good chat, he recommended back cushions to bolster the sofa, making it comfortable, rather than buying a new suite. He guided us through types, coverings and fillings. We ordered and received our goods quickly, and we have to say that the quality, finish and look is superb. Thank you so much to all at Cushion Guys. Not only have you improved our sofa no end, you also saved us money.

Gerard James Broderick

11:10 16 Jan 22

I had a wonderful experience with Jonathan Lee from the cushion guys. He communicated that there would be a delay initially with delivering my cushions as I ordered so close to Christmas. The delay wasn’t a problem but Jonathan and his team managed to get my items sent ahead of expectations. The end product is fantastic. We had a new sofa with poor quality factory cushions. These new cushions have given it a new lease of life and transformed it from a sofa I regretted purchasing into a comfortable sofa I am now delighted with.

Ms Steele

16:38 19 Jan 22

Wow, amazing experience from start to finish, they called to confirm my sizes, arrived 1week later, lovely fabric cover, feathers are full and feel great, the fit is perfect. The best replacement cushions you could ever wish for! Well done guys…Amazing

James Marlow

10:17 27 Jan 22

Had two sofa cushion reolacements made from scratch, wouldn't say they were cheap but you get what you pay for. The cushions are really good quality and have made a sofa that would otherwise of needed replacing now feel lime brand new again. Would definitely recommend

David Nicholl

17:48 22 Feb 22

Having tried various well known stores to replace my sofa back cushions with no luck, I found these guys via a google search. Explained what I had and what I wanted and it couldn’t have been easier. We discussed the various options including costs, settled on a preferred option, received the cushions and couldn’t be happier. My sofa is like new again. Huge thank you to Jonathan and all the team. Would definitely use them again and wouldn’t hesitate in recommending them.

Lisa angel

18:13 25 May 22

Jonathan was so patient and helpful, my sofa not only looks like new - it is so comfortable too. Money well spent!

Annie Tansey

16:47 20 Jun 22

I can't tell you how much I have enjoyed getting my cushion made by these guys. Totally professional from the moment I put my order in. Jonathan called me to talk through what I I was expecting and then did exactly what I asked for. They were also happy to use my own fabric which I sent directly to them. The cushion arrived this morning and I love it. I will certainly use them again.

Lil B

21:37 15 Jun 22

Excellent customer service, cushions fit perfectly and were a like for like replacement, very happy with the service, speedy delivery, would use again and definitely recommend :-)

Rebecca Abrams

15:59 28 Jul 22

Great service from Cushion Guys - friendly, helpful and efficient. The cushions were made really quickly once I’d chosen the fabric I wanted, and they look fantastic.

Cheryl Noquet

18:34 18 Aug 22

Absolutely love my blue velvet hallway bench cushion. The service and advice was great and arrived so quickly. Yes it was a bit pricey but was bespoke and amazing quality, so worth it. Thanks you!

Prue Addison

21:28 14 Aug 22

Very happy with my new back cushions for my sofa. The Cushion Guys team were really accommodating of my requirements and helped make sure the cushions I received were exactly what I was after. Highly recommended!!

Mary Beattie

15:40 18 Aug 22

Cushion Guys have made replacement cushions for our Multiyork chairs which make the chairs like new again. The service was quick and efficient. I am so glad we found them.

Sonia Alton

11:52 04 Sep 22

I don’t tend to post reviews but feel that these guys, particularly Jonathan, are definitely worthy of a review. I received my conservatory cushions yesterday and have to say they are of such high quality and really comfortable. The customer service I received was excellent from start to finish. I would have no hesitation in recommending Cushion Guys to anyone looking to replace their Cushions. 😁👍

Jai McCarra

12:13 23 Nov 22

This review is a very worthy and much deserved one….. The time Johnathan took and the advice he gave was spot on and I couldn’t be more delighted with my bespoke cushions for my knitted covers. From beginning to end the service I received was second to none and I would without doubt use them again and recommend them to others. It’s rare these days to be able to communicate with a person at the end of the phone and with Johnathan and the cushion guys I was never disappointed or kept on hold for an endless length of time. Add in the desire to please and get it just right makes this one of the best shopping experiences I’ve ever had. So a huge thank you to Johnathan and the team for getting everything just right and then some. Smiles……😁

Gemma Scott

10:50 23 Dec 22

Nothing but positive things to say about Cushion Guys - particularly Jonathan. Very easy consultation over email about what I was after, just a replacement of seat cushions that were so flat. I sent the covers through the post so they could insert the cushions for me. Even when there was a hiccup with the delivery company, Jonathan made contact on my behalf and got redelivery sorted overnight. My sofa now looks as good as new! So comfy, bouncy! I won't hesitate to use them again, and would 100% recommend them to anyone who needs new cushions of some kind. Thank you again Jonathan, Customer Service at its best!

Mel W

11:16 28 Dec 22

I found the cushion guys online as I had some work done and needed a replacement cushion for my bay window bench. Jonathan was super helpful, both via email and phone and after getting some samples I placed an order. The turnaround time was very quick and when I saw the cushion the first time it was a big YES. Couldn't be happier. Fits perfectly and is very comfy. Thank you Jonathan and team

Jude Elmer

16:27 04 Feb 23

Easy to understand website & instructions on how to measure correctly. My order arrived within a week as advised & well protected. I initially thought OMG they’re too big, but after I had removed the protective packaging & popped the cushion covers on all was perfect. Nice & firm cushions. Definitely will use again. Wonderful way of saving money as no need for new sofa now & my local cats home have the old cushions so no landfill either.

jerry spiers

20:40 02 Apr 23

Had a whole new set of cushions made for our garden furniture. quality is fantastic. excellent company to work with. definitely would recommend the Cushion Guys for anyone looking to spruce up their furniture

Linda Dale-Marsh

09:31 29 Jun 23

We bought a new sofa in March this year (2023) it had fibre topped seat cushions, within a few weeks we realised that fibre topped seat cushions were not for us (our old sofa had all foam quite firm-ish cushions) By May we knew we had made a big mistake and we had to do something about it so I had a look around the internet and found The Cushion Guys with fantastic reviews, I rang and spoke to Jonathan he was so nice, kind and helpful, he understood my problem and was very professional, he gave me total confidence that they could solve the problem so I posted off my seat cushion covers to The Guys to have new foam cushions made to measure for them. Eight days after they had arrived with The Guys our new luxury foam cushions were back home looking fantastic and oh so comfortable, my husband sat on the sofa and said "thank goodness that's better" The cost was so very reasonable. I totally recommend The Cushion Guys. they were brilliant, I totally 100% recommend them and wouldn't hesitate to use them again for anything to do with cushions. The Cushion Guys solved our problem. THANK YOU GUYS!

Ruth Deary

18:21 09 Jun 23

I am very happy with the cushion covers I received today from the Cushion Guys. They made them bespoke for an old rocking chair that I've been meaning to recover for years! They were very patient with my lack of knowledge and asked all the right questions. The covers are very well made and arrived quickly. I would highly recommend them.

Diana Tulloch

17:32 08 Jul 23

We’d bought a new armchair but found the cushion really firm and you weren’t able to sink into it. I found Cushion guys and they were really helpful and responsive to my questions. We’ve ended up with a way more comfortable chair with the feather cushion they made for us.

Carrie Biddulph

12:16 19 Sep 23

Worked with Johnathan on some custom outdoor cushions for our new concrete seating area and they look awesome! Really great quality, very comfortable foam and lovely print for outdoor fabric - all shipped quickly and would definitely recommend

Bryan watters

08:07 27 Sep 23

Fantastic service from The Cushion Guys! We needed to replace the inners of the back cushions and scatter cushions on our two sofas... and definitely needed some advice first. I can't recommend the Cushion Guys enough - A friendly chat guided me quickly to a custom cushion filling spec. The team completed the order in double quick time and at a reasonable price. The cushions look & feel like new, restoring the back support we needed. Thank you guys!

Saira Reynolds

14:27 04 Oct 23

I needed to convert a chaise sofa into a 3 seater sofa and needed a bespoke cushion made. The Cushion Guys were fantastic and offered a prompt and friendly service. The cushion arrived today and was a great fit. The material was a reasonable match to the rest of the sofa (not perfect, but I knew it wouldn't be before I ordered - didn't matter as we would be putting a sofa cover over it anyway). Thanks to the Cushion Guys for enabling us to enjoy the sofa again!

Paul Calladine

15:48 10 Oct 23

Replaced my large Loaf Butterbump sofa cushions with their Luxury Foam - turned the order around quickly and the results are amazing - looks excellent (slightly rounded which is great) and finally makes this sofa feel great to use. Wish we'd found them sooner as a pleasure to deal with from start to finish. Highly recommended.

Debbie Beanstalk

16:28 17 Oct 23

Thank you so much for an outstanding service. We have recently ordered both bespoke window seat cushions as well as scatter cushions in various shapes and sizes. All of these have been made to the highest standard and we couldn't be happier. Thank you!

christina keating

15:05 26 Oct 23

We recently purchased luxury foam cushions from the Cushion Guys, we had excellent advice from Karl who guided us in choosing the right product. We sent our cushion covers to enable expert fitting , which proved to be the right decision, we couldn’t be more happy with the finished product, which has enhanced our suite. From start to finish the service was professional and we would highly recommend the company. From sending the covers to completion was under two weeks.

Nusayba Hatahet

17:21 08 Nov 23

From start to finish, I can't rate this company enough. Absolutely blown away by the customer service, end result and fast service. My only regret is not discovering them sooner as its completely transformed my living room saving me so much from buying a whole new sofa!

10:29 29 Nov 23

Decent, honest dealing & excellent products. I cannot speak highly enough of The Cushion Guys. I had an old sofa with totally flat seat and back cushions. I was looking for replacement inserts. Jonathan gave great advice, a fair price, and made perfect cushions quickly. Sofa is once again looking great, and is extremely comfy. You won't go wrong!

Karen Beddow

22:05 03 Dec 23

Excellent service from The Cushion Guys. Really personal service. Called me to discuss my order, and recommend what I should ask for. Met a really speedy turnaround just before Christmas, way in advance of what I asked for. Sent them my cushion covers and they created perfect fit cushions which were sent back in my covers. Can't recommend them highly enough.

JamjarElly

16:40 21 Dec 23

A brilliant source of cushions and bolsters! I have just had a long, fat bolster made and it is brilliant. I supplied the fabric and discussed the design and it arrived very promptly at a reasonable price. Happy happy!

William Parker

10:32 27 Jan 24

Looking for cushion covers to replace existing covers on my sofa bed. Spoke to Mr Lee at Cushion Guys and he couldn't have been more helpful, he sent me samples of the materiel and I picked out what I wanted, placed my order and within a week had received my new covers. First Class service and First class products

LAYLA RASHID

18:12 27 Feb 24

This is a fantastic company to deal with. The service and end product produced is outstanding. I would highly recommend this company. We had three cushions made to match our sofology sofa and they were excellent quality cushions made.

Simon Roberts (Mrswr100)

21:49 08 Apr 24

Very pleased with the bespoke large window seat and 5 cushion made by the Cushion Guys. A very professional service from the initial advice, communication, delivery time to the delivery of a very professional product. I'm sure we'll be back thanks for the great service. I would happy recommend to friends and family.

Robin Taylor

08:56 04 May 24

We have two loaf dawdler sofa’s. Loaf appear to send out their sofa’s with different cushion filling to the one in the showroom. The cushions on the delivered product ‘fail’ almost immediately requiring the need to ‘plump’ up the cushions four or five times a day. After 8 months, the interior begins to degrade and breakdown causing white residue to leak out. So, enough about Loaf, now onto The Cushion Guys. First class service and cushions we can now sit on and not sink into a reclining position immediately after sitting down. Makes the sofa’s (which are good save the rubbish cushions) great again. Turn around from us sending off the covers to return 7-10 working days. All be it not cheap, cost reflects quality of customer service and the actual product itself so good value. As Benjamin Franklin once said, “The bitterness of poor quality remains long after the sweetness of a low price is forgotten”. Shame Loaf wasn’t a lower price to reflect the poor quality of their cushion inserts. It’s a shame I didn’t keep the old Loaf cushions to show pictures of the quality, or lack of. Well done Cushion Guys for solving this for us.

Anne-Marie Grafton

16:11 24 Jun 24

Wonderful service from start to finish. Having been very disappointed by the lack of comfort in my Loaf sofa, I was both wary of making another mistake and inclined to go to the opposite extreme. Jonathan was very patient and gave me good advice throughout. The communication was excellent, and Vanessa very quickly rearranged the delivery day for me, as I would have been out all day on the first date suggested. The new cushions arrived today, beautifully wrapped, and they are fantastic. I am so grateful that they put the covers on for me, as I would have really struggled and they are perfect. I finally have a Squisharoo with some squish. Would strongly recommend.

Ali Gunn

12:41 13 Jul 24

Amazing service and great communication. Our replacement cushions for our Ikea Ektorp couch arrived quickly and fit perfectly after helpful guidance from the team. Would recommend!

jean douglas

17:40 26 Jul 24

A brilliant personal service from the Cushion Guys. They carefully listened to my needs, advised and produced superbly appropriate firm cushion pads. Delivery to time they indicated. Would HIGHLY recommend. Such kindness in all their actions, a pleasure to do business with them.

Nate

10:36 28 Aug 24

Excellent cushions and customer service from The Cushion Guys! The entire process was seamless from the phone consultation to delivery. Shout out to Jonathan for the initial phone call and recommending the custom-built cushion for my Large Bear Hug sofa from Loaf. The price was very reasonable and the ordering process was quick at ~2 weeks. The new cushions have given the sofa a new life and I’m very happy with them — thank you!

Sonya Borella

07:32 03 Sep 24

I cannot recommend The Cushion Guys enough. From my initial enquiry with Jonathan to picking up my finished cushion, the process was quick and simple. Very easy to find in Luton with lots of parking, I will definitely be back and will recommend to friends and family. It is so nice to a support local business.

Elaine Critchlow

23:13 10 Sep 24

Really prompt service. So happy with the new seat cushions for my m&s sofa. Jonathan was so helpful and listened to my concerns about my very new existing cushions and why they did not suit me . So I sent the covers to them and now I have a very ‘comfy’ sofa ! Vanessa was so helpful on the telephone updating me on delivery. I have no hesitation recommending. The whole company are obviously very dedicated in giving excellent customer service.

Michael Atkinson

16:39 07 Sep 24

Hello Jonathan I just wanted to send you a thank you. Our cushions arrived this morning and we are very impressed with the work your team have completed. The cushions were thoughtfully and carefully protected while in the delivery system and so they have arrived back in perfect condition. It is an absolute pleasure to have dealt with you, your team and your business. Everything you said would happen, happened. You turned the work round in double quick time and to such a high standard. Thank you again and best wishes to you and your business in the future. Mike & Jemima

Kate Brooker

13:27 21 Sep 24

Absolutely fantastic service from Jonathan and the team at The Cushion Guys. We have a Loaf sofa and snuggle chair which for years have been uncomfortable, too squishy and always look messy. Thought would need to replace them when came across the Cushion Guys, saw some of the previous reviews so took a chance with the snuggle chair and was amazed at the speed of the service and the result. Now have just had sofa cushions replaced too and feel like have a brand new sofa! Would highly recommend.

Rebecca Cornford

15:47 03 Nov 24

What a fantastic company, we feel so lucky to have found and worked with Jonathan at The Cushion Guys. The process has been absolutely seamless and Johnathan has been nothing but patient, professional and incredibly helpful throughout. We had a bespoke seating area built as part of our house renovation and Johnathan advised us throughout, from tips about building the structure all the way through to materials and fabrics. The finish is completely down to his experience and expertise and we are so grateful. Thank you so much to Jonathan and the team, we couldn't recommend them highly enough.

Lucy Alexander

14:05 16 Jan 25

Totally delighted with my replacement fillings for my Loaf sofa that I found I was allergic to. Johnathon and the whole team worked so hard to make my sofa a comfortable place again. Thank you for such a professional job and exemplary customer service.

Janine Duffy

11:54 07 Feb 25

Excellent service from the Cushion Guys. Answered my emails promptly with the many questions I had prior to sending off the covers. From sending my covers off on the Monday, I received the cushions back the following Friday - so less than 2 weeks for the whole process. A really professional job which has revived our Habitat Chester sofa.

Jamie Charteris

17:43 26 Feb 25

I wanted to replace my sofa seat and back feather cushions with foam. I looked over the Cushion Guys website and saw a variety of foams and cuts and details of how to measure up. Me and measuring generally spells disaster so I was delighted to see the option of sending the covers and getting them back 'stuffed'. That was the one for me. And now I'm sitting very comfortably on the sofa writing this review. Cushion Guys were courteous, understanding and efficient throughout the process. I recommend.

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